Terms &Conditions

Last updated November 14, 2026

These terms cover your use of the website at alphadrain.us, operated by Alpha Drain in Charlotte, North Carolina. By using the site you agree to them.

Information on this site

The content here is general information about plumbing and about our services. It is not a diagnosis of your plumbing. Conditions vary from one property to the next, and any work should be assessed on site by a licensed plumber. If you have an emergency, shut off the water and call a plumber. For a gas smell, leave the building and call your gas utility or 911.

Quotes and pricing

Prices given by phone, text or through the website are estimates based on what you tell us. The price for a job is confirmed after we see the work and before we begin. Published prices and offers may change and can be withdrawn at any time before work is agreed.

Offers and coupons

Offers apply to one job, cannot be combined with other offers, have no cash value and must be mentioned when you request the quote. Specific terms are shown with each offer.

Warranty

Repairs and installations performed by Alpha Drain carry a one-year warranty on labor from the date of the work. Drain cleaning is excluded. Parts and equipment are covered by their manufacturers' warranties. The warranty does not cover damage from misuse, alterations by others, freezing, or conditions that existed in the plumbing system beyond the work we performed. Your invoice controls if it states different terms.

Backflow testing

A backflow test reports the condition of the assembly on the day it is tested. Passing a test is not a guarantee of future performance. Our 30-Day Compliance Guarantee means we will test your assembly within 30 days of your request, provided we are given access to it.

Website use

You agree not to misuse the site, attempt to disrupt it, or submit false or automated form entries. The text, photos, logos and design on this site belong to Alpha Drain or are used with permission.

Links

The site links to other websites, such as Google and Instagram. We are not responsible for their content or practices.

Limitation of liability

The site is provided as is. To the extent the law allows, Alpha Drain is not liable for damages arising from your use of the website or reliance on its general information. This does not limit our responsibilities for work we are hired to perform, which are governed by your invoice and North Carolina law.

Governing law

These terms are governed by the laws of the State of North Carolina.

Contact

Questions about these terms: (980) 408-1705 or info@alphadrain.us.