PrivacyPolicy
Last updated November 14, 2026
Alpha Drain ("we", "us") runs the website at alphadrain.us. This policy explains what information we collect through the site, how we use it and the choices you have. It is written to be read, not to hide anything.
Information you give us
When you send a quote request or contact form, we receive what you type into it: your name, phone number, email address, service address, the services you are interested in, any promo code and your message. When you call, text or email us, we receive your number or address and whatever you tell us.
How we use it
- To reply to your request, give you a price and schedule work.
- To do the work, including filing backflow test reports with your water provider when you hire us for that.
- To send service reminders you asked for, such as the annual backflow test reminder.
- To keep records of the work we did for warranty and legal purposes.
We do not sell your personal information, and we do not share it with other companies for their marketing.
Who processes it for us
Form submissions are delivered to us by Web3Forms, a form delivery service, and the site is hosted by Vercel. Our marketing agency, Vaultio, maintains the website and may see form submissions while doing so. These providers handle your information only to provide their service to us.
Cookies and analytics
The site does not need cookies to work. We store one small flag in your browser so a promotional popup is not shown twice in the same visit. Your browser also remembers which page you arrived on, which site or ad sent you and which pages you viewed, and that is included with a quote request so we know how customers find us. It is not sent anywhere unless you submit a form. If we use analytics, it is to count visits and see which pages are useful, not to identify you personally.
Text messages and calls
If you give us your phone number, we may call or text you about your request or your appointment. Message and data rates may apply. Reply STOP to any text to opt out of texts. Tell us if you prefer email.
How long we keep it
We keep customer and job records for as long as needed to serve you, honor warranties and meet legal and tax requirements. Requests that never became a job are deleted periodically.
Your choices
You can ask what information we hold about you, ask us to correct it or ask us to delete it. Email info@alphadrain.us or call (980) 408-1705.
Children
The site is for adults who own, rent or manage property. We do not knowingly collect information from children under 13.
Changes
If this policy changes, the new version will be posted on this page with a new date.
Contact
Alpha Drain, Charlotte, North Carolina. (980) 408-1705. info@alphadrain.us.